Returns and Damages

• Customers must check their order upon arrival and we request they do not accept delivery of any package that appears damaged. 
• We will require photographic proof of any damages.
• We must receive your intention to return any products within 3 working days from the date of the order being delivered. 
• We must receive the product back within 14 days of being notified of the customers intention to return their order.
• Refunds will be processed within 10 days of receipt of the order at our warehouse in Campbeltown.
• Products must be returned in good condition, where possible, and must be in the original packaging.
• It is the responsibility of the customer to cover any costs involved for returns.

 

Please return items to the address below:

Cadenhead’s Warehouse No4
Springbank Distillery, Well Close, Campbeltown
PA28 6ET
Scotland

Tel: +44 (0)1586 555 468