Scotland's Oldest Independent Bottler

Never-Chill Filtered, Never-Coloured

Dispatched From Campbeltown

Shipping Info

This page includes information regarding our shipping and delivery policies and procedures. Towards the end of this page we have also included some information regarding what you should do in the event your order goes missing.

If you are looking for information regarding our polices on Returns, Refunds, Cancellations and Damages, you will find it our Returns Info page.

If you are placing an order please note the following terms and conditions regarding delivery.

 

  1. We will always attempt to deliver your order in a timely manner, if we are aware of any extensive delay we will do our best to contact you. However, as we use external carriers to make our deliveries, we cannot offer an absolutely guaranteed service.
  2. UK orders are usually delivered within 5 working days. International orders are usually delivered within 10 working days, although this can vary depending on the country.
  3. The timeframes mentioned above (point 2) are estimates and not guaranteed delivery times. We cannot accept liability for late delivery if caused by circumstances outside of our control. Where an order is time-critical, we ask that you ensure you place your order in good time to avoid disappointment.
  4. Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions (due to our remote location) or national holidays. If your shipment is delivered unacceptably late after having been collected from us on time by our partner, please contact us.
  5. We are happy to deliver your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during the checkout process.
  6. We use a third party delivery partner to deliver the order to your requested delivery address. The driver may ask you for proof of ID to show that you are aged 18 years or over, which is a legal requirement for the sale of alcohol in the UK. In other countries, the legal age varies but you may also be asked to show proof of age.
  7. Orders with Post Box Numbers as delivery addresses will not be dispatched and orders will be delayed, or possibly canceled, while we contact you for a valid delivery address.
  8. Schools are not acceptable addresses due to the nature of the contents of our packages.
  9. Military bases can be very difficult to deliver to and must, as a minimum, have a physical address attached to them. Delays and/or other complications can arise from attempting to deliver our bottles to bases. Please be aware of the relevant policies of the base you are having the item(s) sent to.
  10. We take no responsibility for an item dispatched or delivered to an address if you have provided incorrect or incomplete address details in your order. You agree to accept all delivery costs incurred in resending the package to the correct delivery address.
  11. We cannot deliver to all countries. Please scroll down to see the list of countries we can ship to as well as shipment costs. If you have any questions or concerns regarding delivery to your country, please contact [email protected]
  12. Our mail order team does not work over the weekends so orders are unlikely to be processed during this time. Also, our couriers do not work during some national holidays, including bank holidays.
  13. Orders outside of the UK will not be subject to UK VAT, this will be deducted at the checkout.
  14. Please note that we cannot be held responsible for the actions of foreign customs authorities. It is the responsibility of each individual customer to be aware of, and pay for, local taxes and duties.
  15. It is also each customer’s responsibility to be aware of their local import regulations. It is advisable to contact your local customs office to find out exactly what duties and taxes there may be to pay.
  16. Delivery will be attempted a maximum of 3 times, although we would advise you to contact the couriers, or your local collection point, if you think you have missed the first delivery. If you require assistance to contact the couriers, please email [email protected]

 

Additional Information

 

  • Please note that Cadenhead.shop cannot reserve stock or store it for collection.
  • We cannot accept orders via email or telephone – only via the standard ordering process on this website.
  • We cannot combine multiple orders made on www.cadenhead.shop
  • We cannot ship orders to other Cadenhead’s shops nor combine these orders with stock held in other Cadenhead’s shops.
  • If you require shipping for more than 18 bottles please contact us directly using [email protected]

 

Missing Order

 

What happens if your order does not arrive when expected? Or not at all? Obviously this is not what we want to happen but, when it does, please check out the points listed below.

 

  1. If you are unsure where your delivery is, the first thing you should do is contact the courier directly as they will have the most recent information.
  2. If you need help contacting the courier, we are here to assist: [email protected]
  3. UK orders should arrive within 3-5 working days – unless a delayed dispatch date is mentioned on the product page (this is sometimes the case with rare or limited bottlings).
  4. International orders can take up to 14 working days. Again, on rare occasions these may be subject to a delayed dispatch but this will be made clear to you before purchasing.
  5. Please note these delivery times are estimates and not guaranteed.
  6. Due to our rural location, additional delays can be caused by weather issues or problems experienced by the courier.
  7. We will investigate missing items; if we are satisfied you never received the item we will attempt to replace it (if stocks allow). If we do not have any more bottles in stock, we will offer a full refund where appropriate. No additional compensation will be paid.

 

As always, if you have any questions regarding your order please contact [email protected]

If your questions is regarding another matter please email [email protected]

 

Shipping Charges

  1 bottle 2 bottles 3-6 bottles 7 bottles 8 bottles 9-12 bottles 13 bottles 14 bottles 15-18 bottles
Australia £26.00 £32.00 £52.00 £59.00 £70.00 £97.00 £108.00 £118.00 £146.00
Austria £26.00 £31.00 £48.00 £53.00 £60.00 £75.00 £82.00 £88.00 £103.00
Belgium £21.00 £23.00 £31.00 £34.00 £36.00 £42.00 £45.00 £47.00 £54.00
Denmark £26.00 £31.00 £48.00 £53.00 £60.00 £75.00 £82.00 £88.00 £103.00
Finland £26.00 £31.00 £48.00 £53.00 £60.00 £75.00 £82.00 £88.00 £103.00
Germany £22.00 £26.00 £39.00 £43.00 £47.00 £57.00 £61.00 £65.00 £75.00
Guernsey £21.00 £23.00 £31.00 £34.00 £36.00 £42.00 £45.00 £47.00 £54.00
Hong Kong £32.00 £40.00 £63.00 £67.00 £77.00 £103.00 £113.00 £124.00 £148.00
Iceland £27.00 £32.00 £50.00 £55.00 £61.00 £78.00 £85.00 £92.00 £108.00
  1 bottle 2 bottles 3-6 bottles 7 bottles 8 bottles 9-12 bottles 13 bottles 14 bottles 15-18 bottles
Ireland £21.00 £23.00 £31.00 £34.00 £36.00 £42.00 £45.00 £47.00 £54.00
Isle of Man £21.00 £23.00 £31.00 £34.00 £36.00 £42.00 £45.00 £47.00 £54.00
Israel £27.00 £32.00 £50.00 £55.00 £61.00 £78.00 £85.00 £92.00 £108.00
Japan £32.00 £40.00 £63.00 £67.00 £77.00 £103.00 £113.00 £124.00 £148.00
Jersey £21.00 £23.00 £31.00 £34.00 £36.00 £42.00 £45.00 £47.00 £54.00
Latvia £26.00 £32.00 £49.00 £54.00 £61.00 £77.00 £83.00 £89.00 £105.00
Luxembourg £21.00 £23.00 £31.00 £34.00 £36.00 £42.00 £45.00 £47.00 £54.00
Malta £26.00 £32.00 £49.00 £54.00 £61.00 £77.00 £83.00 £89.00 £105.00
Netherlands £21.00 £23.00 £31.00 £34.00 £36.00 £42.00 £45.00 £47.00 £54.00
  1 bottle 2 bottles 3-6 bottles 7 bottles 8 bottles 9-12 bottles 13 bottles 14 bottles 15-18 bottles
New Zealand £32.00 £40.00 £63.00 £67.00 £77.00 £103.00 £113.00 £124.00 £148.00
Norway £27.00 £32.00 £50.00 £55.00 £61.00 £78.00 £85.00 £92.00 £108.00
Singapore £32.00 £40.00 £63.00 £67.00 £77.00 £103.00 £113.00 £124.00 £148.00
South Africa £32.00 £40.00 £63.00 £67.00 £77.00 £103.00 £113.00 £124.00 £148.00
South Korea £32.00 £40.00 £63.00 £67.00 £77.00 £103.00 £113.00 £124.00 £148.00
Spain £26.00 £31.00 £48.00 £53.00 £60.00 £75.00 £82.00 £88.00 £103.00
Switzerland £27.00 £32.00 £50.00 £55.00 £61.00 £78.00 £85.00 £92.00 £108.00
Taiwan £32.00 £40.00 £63.00 £67.00 £77.00 £103.00 £113.00 £124.00 £148.00
United Kingdom £8.00 £8.00 £8.00 £16.00 £16.00 £16.00 £24.00 £24.00 £24.00

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